FAQ's

Frequently Asked Questions

How do I care for my hat?

Each hat is handcrafted with care. We recommend spot cleaning with a damp cloth and storing in a cool, dry place away from direct sunlight. For felt hats, use a soft brush to remove dust.

Are Kaia Numa hats styled?

Yes — each hat is carefully hand-styled, making every piece unique.

Where are Kaia Numa hats made?

Kaia Numa is an Australian brand, with each piece thoughtfully designed and finished by hand.

Are all hats the same?

No — each hat has its own character and details, making it truly one of a kind.

What style are Kaia Numa hats?

Our hats are inspired by boho, earthy, and editorial styles — designed for self-expression.

What is your shipping policy?

We ship Australia-wide. Orders are typically processed within 2-3 business days. Shipping times vary depending on your location, usually 3-7 business days.

Do you offer international shipping?

Currently, we ship within Australia only. Please contact us if you're interested in international shipping and we'll do our best to accommodate you.

What sizes do you offer?

Our hats come in adjustable sizes. Please check the product description for specific sizing information. If you need help finding your size, contact us for personalized assistance.

Can I customize my hat?

We are not currently making customized hats.

What if my hat doesn't fit?

Please before placing you purchase, measure your head to see if the hat matches with your size. Even when the hat is adjustable, it has a maximum size that is described in every hat.